Terms & Conditions

1. Terms and conditions

These terms and conditions – as may be amended from time to time – apply to all our services directly or indirectly made available online, by email or by telephone. In case of special offers, exceptional prices and rental conditions, Arenaturist will make available only a certain number of accommodation units. Such promotion stops when this contingent is sold out. By accessing, browsing and using our website and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement). 

1.1 Scope of our Service
Through this website we provide an online platform through which we advertise our hotels, resorts, campings (including all types of accommodation), and through which visitors to the website can make such reservations. By making a reservation through our web site, you enter into a direct (legally binding) contractual relationship with the property at which you book. Our services are made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on our website for any commercial or competitive activity or purpose. 

1.2 Prices guarantee
The prices on our site are highly competitive. All prices on our website are displayed including VAT and all other taxes, unless stated differently on our website or the confirmation email. Sometimes cheaper rates are available at our website for a specific accommodation; however, these rates may carry special restrictions and conditions, for example in respect of cancellation and refund. Please check the accommodation unit and rate details thoroughly for any such conditions prior to making your reservation. The currency converter is for information purposes only and should not be relied upon as accurate and real time; actual rates may vary. 

1.3 Free of commission
Our service is free of commission, we will not charge you for our booking service or add any additional (reservation) fees to the accommodation rate. We will not charge your credit card, as you will pay directly for your stay.

1.4 Credit card
We require credit card details in order to guarantee your reservation. As such, we will forward your credit card information directly to the property at which your booking is made. In order to safeguard and encrypt your credit card information when in transit to us, we use the secure technology for our services. For certain rates or special offers, please note that your credit card may be pre-authorized or charged (sometimes without any option for refund) upon reservation and confirmation of the booking. Please check the accommodation details thoroughly for any such conditions prior to making your reservation. 

1.5 Cancellation 
By making a reservation, you accept and agree to our cancellation and no-show policy and to any additional (delivery) terms and conditions that may apply to your reservation or during your stay. The general cancellation and no-show policy of all properties is made available on our website, during the reservation procedure and in the confirmation email. Please note that certain rates or special offers are not eligible for cancellation or change. Please check the accommodation unit details thoroughly for any such conditions prior to making your reservation.

1.6 Further correspondence
Other than the email confirmation providing for the confirmation of the booking, we shall send you further notices, emails and correspondence, informing you about selected details on our services and products if you specifically agree to it.

1.7 Disclaimer
Subject to the limitations set out in these terms and conditions, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect of our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the confirmation email (whether for one event or series of connected events).

1.8 Miscellaneous
Unless stated otherwise, the software required for our services or available at or used by our website and the intellectual property rights (including the copyrights) of the contents and information of and material on our website are owned by Arenaturist. These terms and conditions of our services shall be governed by and construed in accordance with Croatian law and any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent court in Pula, Croatia. 

2. Terms and conditions for mobile homes

2.1 General

  • VAT is included in price.
  • Tourist tax is not included in price. Tourist tax price per day per person:
    • o January 1st till February 28th / November 1st till December 31st – € 0,70
    • o March 1st till May 31st / October 1st till October 31st – € 0,80
    • o June 1st till September 30th – € 1,00
    • o Children till 11,99 years 99% of reduction, from 12 to 17,99 years 50% of reduction.
  • One small pet is allowed with the supplement of € 12,00 per day.
  • Supplement for air condition:
    • o Mobile homes Arena Stoja, Arena Medulin and Arena Kažela – € 10,00 per day
    • o Mobile homes Arena Stupice and Arena Indije – € 8,00 per day.


2.2 Booking with credit card guarantee 
Booking made through the online Internet booking, requests its users to fulfill the information database, where the confirmation form is granted on the base of credit card details given by the guests through the secure system. The credit card details are used only as a guarantee of the arrival, and no transaction is made through them except:

  • guest gave a specific permission to make a transaction
  • guests no show or late cancellation
  • the booked rate requires a prepayment.


2.3 Arrival / Departure 
The arrival must occur on the fixed date between 4 p.m. and 10 p.m. In case of delay the guest must advise in time the Arenaturist. Otherwise the apartment shall be kept free until 10 a.m. next day, after which it may be rented. On the arrival, personal documents of each guest must be shown for registration. Check – out until 10 a.m. on the departure date.

2.4 Renting conditions
It is forbidden to give hospitality to more persons then allowed by the number of beds indicated on our offer. Children are considered as adults. Pets can be brought only if allowed by Arenaturist. The use of stoves or electric heaters is forbidden. All guests are obliged to respect the house regulations with particular attention to the rules concerning the quiet especially during the afternoon and night time.

2.5 Equipment of mobile homes 
All the mobile homes are completely furnished and equipped with set of kitchen ware (pots, dishes, glasses, and kitchenware) running cold and warm water, fridge and 220 volt plugs. A blanket and pillow, bed linen and bath towels are available for each bed. 

2.6 Caution 
The guest should take the maximum care of the mobile home and of its equipment (kitchenware, refrigerator, mattresses, etc.) Complaints regarding the state of the apartment and its equipment shall be accepted only within 24 hours after the arrival. Broken or damaged items must be paid at the reception before the departure.

2.7 Liabilities of Arenaturist 
No responsibility may be given to Arenaturist in case of breakage, accidents, losses, thefts and inconveniences in general that should occur in the mobile home. However it shall give its help to resolve the problems. Requests of compensation for damage must be agreed directly. For legal disputes only the Court of Pula is competent.

2.8 Particular rules 
Arenaturist reserves itself the right, in case of unexpected events, to change a mobile home with another one having about the same standards. Eventual extra charges will be paid by Arenaturist. The request of a particular mobile home (number, floor, etc.) will be considered without however being guaranteed. The description of the furnishing of the mobile homes in our catalog may be different in exceptional cases. We inform our clients that the Arenaturist's staffs are authorized to enter into the mobile home also in your absence for eventual repairing and maintenance. In the case of special offers, exceptional prices and conditions for accommodation units rental, Arenaturist will make available only a certain number of units, and when such contingent ends, the promotion to which such special rates or conditions were related ends also.

3. Terms and conditions for camps

3.1 General

  • VAT is included in price.
  • Tourist tax is not included in price. Tourist tax price per day per person:
    • o January 1st till February 28th / November 1st till December 31st – € 0,70
    • o March 1st till May 31st / October 1st till October 31st – € 0,80
    • o June 1st till September 30th – € 1,00
    • o Children till 11,99 years 99% of reduction, from 12 to 17,99 years 50% of reduction.
  • Special offer: 7=6 or 5=4 + children 4 – 11,99 years gratis, from opening till May 7th and from September 10th till closing (lot only).
  • It is possible to confirm the type of lot but not the exact position.
  • Lot price A and B includes: electricity + camper / caravan + car / tent + car.
  • Lot price C includes: tent + car / motor + tent.
  • Seaside zone lots – supplement 20%.
  • Camper stay under 2 nights – supplement 20%.
  • Camping Card Members:
    • o Camping Key Europe – 5% discount per person and lot (valid only for minimum stay of 3 nights)
    • o CCI, DCC, DCU, TURISMO TURIT, PZM, UKH and HAK:
      • 10% discount per person (max. 4 pax) from opening date till 02/07/2016 and from 20/08/2016 till closing date (valid only for minimum stay of 3 nights)
      • 5% discount per person (max. 4 pax) in period from 02/07/2016 – 20/08/2016 (valid only for minimum stay of 3 nights)
      • o INF (only in camp Arena Kažela FKK zone) – 10% discount for person (max. 4 pax).
  • Camping Card ACSI is valid for periods:
    • o Camping Arena Stoja: March 24th till June 5th / September 4th till October 9th 2016 (valid for zone 500 & 600)
    • o Camping Arena Medulin: March 24th till June 5th / September 4th till October 9th 2016 (valid for zone "L" & "R")
    • o Camping Arena Kažela: April 15th till June 2nd /  September 1st till October 2nd 2016 (not valid for sea side zone)
    • o Camping Arena Stupice: March 24th till June 2nd / September 1st till October 9th 2016 (not valid for sea side zone)
    • o Camping Arena Indije: April 21st till June 26th /  September 3rd till September 25th 2016 (not valid for: sea side, Superior and Premium zone)
    • o Camping Arena Runke: April 21st till June 14th / September 1st till September 18th 2016 (not valid for sea side zone)
    • o Camping Arena Pomer and Arena Tašalera: April 21st till June 7th / September 1st till September 25th (not valid for sea side zone)


3.2 Booking with credit card guarantee 
Booking made through the online Internet booking, requests its users to fulfil the information database, where the confirmation form is granted on the base of credit card details given by the guests through the secure system. The credit card details are used only as a guarantee of the arrival, and no transaction is made through them except:

  • guest gave a specific permission to make a transaction
  • guests no show or late cancellation
  • the booked rate requires a prepayment.


3.3 Arrival / Departure 
The arrival must occur on the fixed date between 2 p.m. and 10 p.m. In case of delay the guest must advise in time the Arenaturist. Otherwise the lot shall be kept free until 10 a.m. next day, after which it may be rented. On the arrival, personal documents of each guest must be shown for registration. Check – out until 12 a.m. on the departure date. 

3.4 Renting conditions 
It is forbidden to give hospitality to more persons then allowed by the number indicated on our offer. All guests are obliged to respect the house regulations with particular attention to the rules concerning the quiet especially during the afternoon and night time.

3.5 Liabilities of the Arenaturist 
No responsibility may be given to Arenaturist in case of breakage, accidents, losses, thefts and inconveniences in general that should occur on the lots. However it shall give its help to resolve the problems. Requests of compensation for damage must be agreed directly. For legal disputes only the Court of Pula is competent.